Frequently Asked Questions
Q: Are purchases on this site by credit card secure?
Yes. We have contracted with a nationally known secure online purchase servicer, Authorize.net, to handle ALL online transactions. You don't have to worry about dealing with security problems from some local concern which may be subject to all sorts of hacking problems.
Q: Is DAN Productions an authorized distributor for the items on the site?
A: No, it is not. It purchases items from vendors and/or retailers. DAN Productions is independent of all such vendors and can therefore sell at very low prices. We are not limited by vendor pricing restrictions.
Q: Clearance items are stated to be current production. Can you get more of them or sizes not listed?
A: Generally, no. If an item is in current production and you want sizes or colors not listed or more of an item than we have in stock, we recommend you locate a retailer in your area that has the items or can order them.
Q: What is the policy regarding sales tax?
A: At the current time, sales tax is only collected on purchases from WITHIN the State of Ohio. Since many purchases are from theatres or performing companies in the State of Ohio which are exempt from sales tax (for example a 501(c) organization), please send or email us a copy of pertinent information and we will not collect taxes. Similarly, if you are an Ohio retailer or vendor we will not collect sales tax if you supply us with a copy of your vendor's license.
Q: What is your return policy?
There is an entire separate page regarding returns.
PLEASE READ IT CAREFULLY.
No returns which do not comply with this policy will be accepted.
Q: What are your shipping costs?
As an introduction to the Dance and Theatrical Closeout page, there will be no shipping charges from us to you. Any costs associated with return shipments or replacement shipments will be your responsibility. We reserve the right to change this policy in the future.